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Terms and Conditions Policy


Intellectual Property and Copyright©

The contents of the Internet Web Site, Maintaining Your Health (Whakatikatika Oranga), including all text, images, graphics, art work, photographs, design elements etc, is the intellectual property of Bridgitt McNabb trading as Maintaining Your Health (Whakatikatika Oranga). They may not be reproduced in any form whatsoever without expressed written permission of Bridgitt McNabb. All rights reserved.


Full copyright © rights over all of this material is retained by Bridgitt McNabb. The moral rights of the author to ownership of all material on this website, Maintaining Your Health (Whakatikatika Oranga), is hereby asserted, in accordance with the copyright and patent laws of New Zealand, and in accordance by any means, in any form whatsoever, without permission from Bridgitt McNabb, Trading As Maintaining Your Health (Whakatikatika Oranga), except for brief quotations and examples embodied in reviews and recommendations, with full credit as to the source being given.

Medical Advice and Treatment

Nothing in the website, Maintaining Your Health (Whakatikatika Oranga), nor in any other published material, either stated or implied, is to be taken as meaning that the manufacturers of Maintaining Your Health (Whakatikatika Oranga), nor any employee, agent, reseller, dealer, distributor, practitioner therapist, nor any other person in any way, is purporting to give “medical advice” or “medical treatment” of the type normally given by a licensed orthodox medical practitioner.


All information provided is for educational purposes only. Nor do we, in any way, claim to offer any products, treatments, services or advice that purports to cure, heal, alleviate or prevent any illness or medical condition. While it is our experience, that the natural health products and natural health therapies referred to often appear to have a beneficial effect when used as directed, the use of these products and/or therapies is not a substitute for medical advice or treatment from a licensed orthodox medical practitioner. Anyone with a medical condition is advised to seek appropriate advice from their licensed orthodox medical practitioner.

"First do no harm" is the Naturopathic Oath I swore to, when I received my Diploma in Natural Medicine in 2012. Working on folk with blood clots or Thrombosis is totally contra-indicated with Reflexology and indeed Massage. Therefore, I request that you allow 14 days after you have received any Covid-19 vaccination before making your appointment in clinic. I reserve the right to refuse your appointment due to my concerns for your health and safety regarding Thrombosis.

The Sale of any Natural Health product

The sale of any natural health product within the premises of Maintaining Your Health (Whakatikatika Oranga) is in accordance with (section 32 of the Medicines Act 1981). Natural Therapists (and others) have specific exemptions from some of the requirements of the Medicines Act 1981 in recognition of their role.


The effect of the exemption is to allow Natural Therapists to manufacture, pack, label, sell by retail, or supply certain medicines, even when they have not been approved by the Minister of Health, providing they are supplied to an individual following a consultation with the practitioner.


Unapproved medicines that can be supplied to an individual following a consultation with the practitioner are known as general sale medicines. A general sale medicine is one that does not contain an ingredient that is scheduled in the Misuse of Drugs Act 1975 or one that has not been classified under the Medicines Act 1981 as a prescription, restricted (pharmacist-only), or pharmacy-only (pharmacy) medicine.

Personal Data Privacy

It is your choice as to whether you provide your personal information such as your name, address, email and phone number, upon completion of the client registration form. If you choose to provide this information to us, it will only be used for natural health promotional purposes of Maintaining Your Health (Whakatikatika Oranga) to help improve your experience with us.


Any information collected by Maintaining Your Health (Whakatikatika Oranga) will be kept confidential (unless there is a direct threat to your life) and not passed on, sold or distributed to any third parties. You have the right to inspect, change or delete your personal details on request, except for the information we are legally required to hold.  In order to request this, please do so via email to 

Prices and Currency Disclaimer

All prices pertaining to products and services provided by Maintaining Your Health (Whakatikatika Oranga) are subject to change without notice.  All prices are correct at time of publication; however, we reserve the right to alter prices for any reason. 

Cancellation Policy for all Therapies

Life happens - we are all human and everyone now and again experiences a true emergency. Cancellation fee applies to missed full consultation or treatment appointment charge. 24 hours cancellation notice is required via telephone, text or in person. Please be considerate as another client would have valued your appointment time. If no payment or contact has been received, an invoice for full cancellation fee will be sent. If still no further communication or payment made, then Debt Collection will commence.


Bridgitt McNabb, Trading As Maintaining Your Health (Whakatikatika Oranga), reserves the right to cancel or terminate any client appointment or association, if it is believed this can become unhealthy, unsafe, or counter-productive in any way or manner for one or both parties involved.

Refund Policy for all Therapies

Policy refund for any purchased therapy treatment(s) at Maintaining Your Health (Whakatikatika Oranga) is five business working days.  If five business working days have passed since your purchase, unfortunately we cannot offer you a refund or exchange unless covered by the Consumer Guarantees Act. To be eligible for your therapy treatment(s) refund, proof of purchase is required.


Please inform us of your intention within five business working days, via email to, so as we can issue a credit to your bank account. No cash refund will be given.


Arrangements can be made for an exchange of therapy treatment(s) equal to purchase price and duration of treatment. Alternatively, Gifting your paid therapy treatment is acceptable.  Please inform us within five business working days, via email to of your intention, so as we can issue the relevant gift vouchers.


If full payment has been made in advance for your Naturopath or other natural health treatment packages, (including any herbal remedies, natural health products or Practitioner products) and your first appointment has been booked and then cancelled within 24 hours, and you choose to cancel the remainder of your natural health treatment packages (including any herbal remedies, natural health products or Practitioner products), cancellation policy applies for your first cancelled appointment.  Refund policy will then be applied if requested via email, within five business working days.

Refund Policy for Natural Health Products

We, at Maintaining Your Health (Whakatikatika Oranga), are more than happy to exchange or refund any unopened and unused, re-saleable, non-customised items e.g. natural health products or practitioner products as set out in the Consumer Guarantees Act.  Please note, in New Zealand, all supplements are required to have been stored below 25C in with no direct sunlight. Proof is required in order for exchange or refund.


Non-customised items include products cut, made-to-measure, special orders or herbal remedies and herbal tea mixes specifically mixed for you, cannot be refunded or exchanged.


Refunds will only be provided for regular priced items, unfortunately sale items cannot be refunded.


To be eligible for a refund or exchange, natural health product or practitioner product must be returned to us within 28 days of purchase, in its original condition and packaging, including proof of purchase.

Return of Faulty Natural Health Product

Once your natural health product is returned either in person or by shipping (courier), it will be inspected and you will be informed via email that we have received your returned item.  If you are approved, your refund will be processed and a credit will be returned to your bank account. Please provide these details in your original email.


To return faulty natural health product via Shipping please return to:

Maintaining Your Health (Whakatikatika Oranga)

40 Potts Avenue

Opotiki 3122

Bay of Plenty, New Zealand


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on your location or any State of Emergency events occurring in New Zealand at the time, the shipping time may vary. Please allow for 3-7 business working days.

Refund of Gift Vouchers

All gift vouchers are given a six month expiry date from purchase date. We at Maintaining Your Health (Whakatikatika Oranga) are under no obligation to refund full purchase price or fulfil gift voucher treatment after stated expiry date.


To qualify for a refund we require notice of intention within five business working days via email plus proof of purchase.

Alternatively, Gifting your paid Gift Voucher is acceptable.  Please inform us within five business working days, via email to of your intention, so as we can re-issue the relevant gift vouchers.

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