Terms and Conditions Policy
INTELLECTUAL PROPERTY AND COPYRIGHT©
The contents of the Internet Web Site, Maintaining Your Health (Whakatikatika Oranga), including all text, images, graphics, art work, photographs, design elements etc, is the intellectual property of Bridgitt McNabb trading as Maintaining Your Health (Whakatikatika Oranga). They may not be reproduced in any form whatsoever without expressed written permission of Bridgitt McNabb. All rights reserved.
Full copyright © rights over all of this material is retained by Bridgitt McNabb. The moral rights of the author to ownership of all material on this website, Maintaining Your Health (Whakatikatika Oranga), is hereby asserted, in accordance with the copyright and patent laws of New Zealand, and in accordance by any means, in any form whatsoever, without permission from Bridgitt McNabb, Trading As Maintaining Your Health (Whakatikatika Oranga), except for brief quotations and examples embodied in reviews and recommendations, with full credit as to the source being given.
MEDICAL ADVICE AND TREATMENT
Nothing in the website, Maintaining Your Health (Whakatikatika Oranga), nor in any other published material, either stated or implied, is to be taken as meaning that the manufacturers of Maintaining Your Health (Whakatikatika Oranga), nor any employee, agent, reseller, dealer, distributor, practitioner therapist, nor any other person in any way, is purporting to give “medical advice” or “medical treatment” of the type normally given by a licensed orthodox medical practitioner.
All information provided is for educational purposes only. Nor do we, in any way, claim to offer any products, treatments, services or advice that purports to cure, heal, alleviate or prevent any illness or medical condition. While it is our experience, that the natural health products and natural health therapies referred to often appear to have a beneficial effect when used as directed, the use of these products and/or therapies is not a substitute for medical advice or treatment from a licensed orthodox medical practitioner. Anyone with a medical condition is advised to seek appropriate advice from their licensed orthodox medical practitioner.
"First do no harm" is the Naturopathic Oath I swore to, when I received my Diploma in Natural Medicine in 2012. Working on folk with blood clots or Thrombosis is totally contra-indicated with Reflexology and indeed Massage. Therefore, I request that you allow 14 days after you have received any Covid-19 vaccination before making your appointment in clinic. I reserve the right to refuse your appointment due to my concerns for your health and safety regarding Thrombosis.
THE SALE OF ANY NATURAL HEALTH PRODUCT
The sale of any natural health product within the premises of Maintaining Your Health (Whakatikatika Oranga) is in accordance with (section 32 of the Medicines Act 1981). Natural Therapists (and others) have specific exemptions from some of the requirements of the Medicines Act 1981 in recognition of their role.
The effect of the exemption is to allow Natural Therapists to manufacture, pack, label, sell by retail, or supply certain medicines, even when they have not been approved by the Minister of Health, providing they are supplied to an individual following a consultation with the practitioner.
Unapproved medicines that can be supplied to an individual following a consultation with the practitioner are known as general sale medicines. A general sale medicine is one that does not contain an ingredient that is scheduled in the Misuse of Drugs Act 1975 or one that has not been classified under the Medicines Act 1981 as a prescription, restricted (pharmacist-only), or pharmacy-only (pharmacy) medicine. https://www.medsafe.govt.nz/profs/naturalhealth.asp
PERSONAL DATA PRIVACY
It is your choice as to whether you provide your personal information such as your name, address, email and phone number, upon completion of the client registration form. If you choose to provide this information to us, it will only be used for natural health promotional purposes of Maintaining Your Health (Whakatikatika Oranga) to help improve your experience with us.
Any information collected by Maintaining Your Health (Whakatikatika Oranga) will be kept confidential (unless there is a direct threat to your life or another person) and not passed on, sold or distributed to any third parties. You have the right to inspect, change or delete your personal details on request, except for the information we are legally required to hold. In order to request this, please do so via email to maintainingyourhealth@gmail.com
PRICES AND CURRENCY DISCLAIMER
All prices pertaining to products and services provided by Maintaining Your Health (Whakatikatika Oranga) are subject to change without notice. All prices are correct at time of publication; however, we reserve the right to alter prices for any reason.
CANCELLATION POLICY FOR ALL THERAPIES
Life happens - we are all human and everyone now and again experiences a true emergency. Cancellation fee applies to missed full consultation or treatment appointment charge. 24 hours cancellation notice is required via telephone, text or in person. Please be considerate as another client would have valued your appointment time. If no payment or contact has been received, an invoice for full cancellation fee will be sent. If still no further communication or payment made, then Debt Collection will commence.
Bridgitt McNabb, Trading As Maintaining Your Health (Whakatikatika Oranga), reserves the right to cancel or terminate any client appointment or association, if it is believed this can become unhealthy, unsafe, or counter-productive in any way or manner for one or both parties involved.
REFUND POLICY FOR ALL THERAPIES
Policy refund for any purchased therapy treatment(s) at Maintaining Your Health (Whakatikatika Oranga) is five business working days. If five business working days have passed since your purchase, unfortunately we cannot offer you a refund or exchange unless covered by the Consumer Guarantees Act. To be eligible for your therapy treatment(s) refund, proof of purchase is required.
Please inform us of your intention within five business working days, via email to maintainingyourhealth@gmail.com, so as we can issue a credit to your bank account. No cash refund will be given.
Arrangements can be made for an exchange of therapy treatment(s) equal to purchase price and duration of treatment. Alternatively, Gifting your paid therapy treatment is acceptable. Please inform us within five business working days, via email to maintainingyourhealth@gmail.com of your intention, so as we can issue the relevant gift vouchers.
If full payment has been made in advance for your Naturopath or other natural health treatment packages, (including any herbal remedies, natural health products or Practitioner products) and your first appointment has been booked and then cancelled within 24 hours, and you choose to cancel the remainder of your natural health treatment packages (including any herbal remedies, natural health products or Practitioner products), cancellation policy applies for your first cancelled appointment. Refund policy will then be applied if requested via email, within five business working days.
NATUROPATH PACKAGE - CHILDREN/TAMARIKI (Ages 10-12 years)
Overview - Natural Holistic Health Package Investment: $233 per child/tamariki. Flexible Payment Plan available
A flexible three-instalment payment plan is available for children and tamariki aged 10–12 years, where two or more consultations are booked in a series. This applies to one child/kotahi te tamaiti, or two siblings/tamariki tokorua both aged 10–12 years from the same family/whānau and each billed separately.
HEALTH INVESTMENT INSTALMENT STRUCTURE
Health Investment One
$80.00 — due 24 hours before first Naturopath consultation
Secures your child's/kotahi te tamaiti place. No Naturopath consultation will proceed without receipt of Payment one.
Health Investment Two
$80.00 — due 24 hours before second Naturopath consultation. Payment due prior to your child's/tamariki second Naturopath consultation proceeding.
Health Investment Two
$73.00 — due 24 hours before third Naturopath consultation. Final instalment, due prior to your child's/tamariki third Naturopath consultation proceeding.
CANCELLATION AND RESCHEDULING
We warmly understand that children and tamariki become unwell suddenly and without warning. Life with little ones is beautifully unpredictable.
Bridgitt offers you, a one-time complimentary reschedule per child/tamariki Package, provided Bridgitt is notified by email at least 24 hours before the scheduled appointment.
Should you choose to Step Away or Cancel your Children/Tamariki Naturopath Package (10-12years), before commencing the First Naturopath Consultation or after completion of the First Naturopath Consultation, unfortunately the Package Health Investment Fee no longer applies and you are required to pay the outstanding difference in Health Investment One fee of $14.94 within five business working days.
Email is required so that both parties have a clear and kind record of the arrangement.
Please send all cancellation and reschedule requests to: maintainingyourhealth@gmail.com
Second Reschedule Request
Should a second reschedule be needed, we gently ask that you reach out to Bridgitt directly by email so we can find the best way forward together for your children's/tamariki holistic Natural Health Journey. Bridgitt will respond with warmth, kindness and professional care to find a new appointment time that works for your family/whānau. Standard Cancellation Policy terms apply from this point, as outlined in the Maintaining Your Health Terms and Conditions.
We truly want your children/tamariki to complete their holistic Natural Health Journey and receive the full benefit of their programme — and we will do everything we can to make that possible for your family/whānau.
If Your Whānau and Family Need to Step Away from the Programme
We understand that life brings sudden and unexpected moments — financial pressures, whānau and family changes. Should your family/whānau feel the need to step back from the Programme after the first Naturopath consultation has been delivered, please let Bridgitt know by email within 24 hours of your scheduled appointment.
Health Investment One ($80.00) is non-refundable, as your children's/tamariki first Naturopath consultation and clinical care have been delivered with Bridgitt's full commitment and professional care.
Should you choose to Step Away and Cancel your Health Investment One Children's/tamariki first Naturopath consultation, this health investment Package fee, will unfortunately revert back to the original full price of $94.94. This will leave an outstanding owing amount of $14.94 due for payment within five business working days.
Health Investment Two and Three will not be charged, provided written email notification is received within 24 hours of the scheduled second Naturopath appointment.
We part ways with warmth and kindness, and leave the door open for when the timing is right for your children/tamariki to continue their holistic natural health Journey, if they wish to do so, with Blessings.
Booking Incentive — Complimentary 15 Minute Reflexology Foot mini-Treatment
As a thank you for booking the Children/Tamariki 10–12 year old Flexible Payment Plan Package, the Parent or Caregiver will receive a complimentary 15minute Reflexology mini-foot Treatment, gifted with warmth and kindness, at the time of your children's/tamariki first Naturopath consultation.
When your children/tamariki are well, pressure eases and your whole family/whānau thrive — and you deserve care too!
NATUROPATH PACKAGE - ADULT FOUNDATION PROGRAMME
Overview -
Adult Natural Holistic Health Package Investment: $395.00 per. Flexible Payment Plan available. Choose any health pathology imbalance to provide you with a holistic, traditional and natural health solution, not just Immunity!
🌊 The Wave is here — let's ride it together!Kei konei te ngaru — me eke tahi!
Late Autumn is not the time to wait and see. The Wave is already here — the chill in the air, the leaves falling, the season shifting beneath your feet. You can be caught off guard by the Wave floating past, or you can meet it strong, prepared, and supported.
Your Kiwi whānau/family just landed in Australia, feeling disconnected, worried, not sure who to turn to for natural health care? Bridgitt is here for you — wherever you are.Bridgitt McNabb, registered traditional Naturopath, Medical Herbalist and Nutritionist, has spent 15 years helping Kiwi whānau and families build real immune resilience — drawing on both the Western holistic naturopathic tradition and the Māori Te Whare Tapa Whā model of whole-person health.
Not guesswork. Qualified clinical expertise that treats the whole of you. Get prepared for Winter, ride that Immunity Wave — do it for you, your whānau, family and community.
Western Holistic Naturopathy meets Te Whare Tapa Whā
Western holistic naturopathy treats the whole person — not just the symptom. It identifies the underlying cause of illness across body systems: nutrition, herbal medicine, gut health, hormones, immunity and lifestyle. Alongside this, Bridgitt honours Te Whare Tapa Whā — the Māori model of health as a wharenui with four walls. Remove one wall and the house cannot stand. Your health is no different.
Cancellation Policy and Rescheduling
We understand that life brings sudden and unexpected moments — financial pressures, whānau and family changes. Should your family/whānau feel the need to step back from the Programme after the first Naturopath consultation has been delivered, please let Bridgitt know by email within 24 hours of your scheduled appointment.
Health Investment One ($133.00) is non-refundable, your frist Adult Naturopath consultation has been delivered with Bridgitt's full commitment and professional care.
Should you choose to Step Away and Cancel your Health Investment One: Adult Naturopath consultation, this health investment Package fee, will unfortunately revert back to the original full price of $189.89. This will leave an outstanding owing amount of $56.89, due for payment within five business working days.
Health Investment Two and Three will not be charged, provided written email notification is received within 24 hours of the scheduled second Naturopath appointment.
We part ways with warmth and kindness, and leave the door open for when the timing is right for your children/tamariki to continue their holistic natural health Journey, if they wish to do so, with Blessings.
NATUROPATH CLINICAL EMAIL SUPPORT POLICY FOR FOUNDATION PROGRAMME
OVERVIEW
At Maintaining Your Health, Bridgitt McNabb is committed to supporting her clients and family/whānau with warmth, kindness and professional care, throughout their Holistic Natural Health Journey. Clinical email support is a structured, professional service — designed to support your healing between Naturopath consultations, whilst honouring Bridgitt's clinical time and energy.
Should you feel your life is in immediate danger, please dial 111 for an Ambulance.
All clinical email support is provided via: maintainingyourhealth@gmail.com
Bridgitt endeavours to respond to all clinical emails within 72 business hours, Tuesday to Saturday.
YOUR COMPLETE STRUCTURED EMAIL JOURNEY
Week One
-
Only One x Complimentary Clinical Support Email
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Your first free email following your initial 90-minute holistic Naturopath consultation. A safe, supportive space to ask questions as you begin your Naturopath Foundation Programme.
Week Two
No email support this week.
Questions are requested to be held for your Week three email or Week four (second) Naturopath consultation.
Week Three
-
Only One x Complimentary Clinical Support Email
-
A check-in as you approach your Week Four (second) Naturopath consultation.
-
Bridgitt endeavours to respond to all clinical emails within 72 business hours, Tuesday to Saturday.
Week Four
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Only One x Complimentary Clinical Support Email after your Week Four (second) Naturopath consultation.
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A check-in through your Naturopath Foundation Programme Journey. Share how you are feeling, (I encourage you to add as many questions as you can into this one email), and receive Bridgitt's professional, traditional, holistic Naturopath guidance, as you continue your Holistic Natural Health Journey.
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You will receive your full Nutritional Wellbeing Plan, delivered via email.
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Blood test interpretation and summary where applicable.
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Please bring all questions to this 60 minute Naturopath consultation— this is your dedicated clinical question time.
-
Bridgitt endeavours to respond to all clinical emails within 72 business hours, Tuesday to Saturday.
Week Five
Optional Add-on: Clinical Meal Plan, delivery only via email (if ordered). Health Investment = $125.00
Should the Personalised Clinical one week Meal Plan be ordered, it is delivered by email within seven business working days. This is a document delivery — not a clinical question email. All your questions are most welcome at your week six email.
Week Six
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Only One x Complimentary Clinical Support Email
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A check-in midway through your Naturopath Foundation Programme Journey. Share how you are feeling, and receive Bridgitt's professional, traditional, holistic Naturopath guidance, as you continue your Holistic Natural Health Journey.
Weeks Seven to Nine
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Only One x Complimentary Clinical Support Email per week
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A check-in through your Naturopath Foundation Programme Journey. Share how you are feeling, and receive Bridgitt's professional, traditional, holistic Naturopath guidance, as you continue your Holistic Natural Health Journey.
Week Ten
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Third 60-Minute traditional, holistic Naturopath Consultation
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Your full ten week holistic, natural health progress review. Please bring all questions to your consultation.
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Only One x Complimentary Clinical Support Email.
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Blood Tests may be requested for a clinical health improvement review.
Week Eleven onwards
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From week eleven onwards, some clients require continual, holistic Naturopathic support. Your natural health Journey does not end at week ten.
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Bridgitt remains your trusted, Professional, clinical support, via email, for all ongoing Naturopath maintenance and offers paid Clinical Email Support at $15.00 per email.
-
To receive your clinical email support, an invoice will be emailed to you and payment sighted and received into the bank account of Maintaining Your Health (Whakatikatika Oranga), before responding with your natural, holistic, clinical support.
-
Should some clients, after ten weeks, require an in-person, 60 minute Naturopath maintenance and support Consultation, this is offered for your health investment of $104.30. This may include:
*Only one free clinical support email
*Herbal remedy or dried infusion formulation or capsule (if required and exclusive of health investment fee)
*Reflexology and/or Lymphatic Drainage foot treatment. (if required and exclusive of health investment fee)
*Divine Energy Healing treatment (if required and exclusive of health investment fee).
*Bach Flower remedy, specifically mixed for you (if required and exclusive of health investment fee).
NATUROPATH CLINICAL EMAIL SUPPORT POLICY FOR NON-FOUNDATION PROGRAMME
OVERVIEW
At Maintaining Your Health, Bridgitt McNabb is committed to supporting her clients and family/whānau with warmth, kindness and professional care, throughout their Holistic Natural Health Journey. Clinical email support is a structured, professional service — designed to support your healing between Naturopath consultations, whilst honouring Bridgitt's clinical time and energy.
Should you feel your life is in immediate danger, please dial 111 for an Ambulance.
All clinical email support is provided via: maintainingyourhealth@gmail.com
Bridgitt endeavours to respond to all clinical emails within 72 business hours, Tuesday to Saturday.
YOUR COMPLETE STRUCTURED EMAIL JOURNEY
Week One
-
Only One x Complimentary Clinical Support Email
-
Your first free email following your initial 90-minute holistic Naturopath consultation. A safe, supportive space to ask questions as you begin your Naturopath Foundation Programme. (I encourage you to add as many questions as you can into this one email).
Week Two
No email support this week.
Questions are requested to be held for your Week three email or Week four (second) Naturopath consultation.
Week Three
-
Only One x Complimentary Clinical Support Email
-
A check-in as you approach your Week Four (second) Naturopath consultation.
-
Bridgitt endeavours to respond to all clinical emails within 72 business hours, Tuesday to Saturday.
Week Four
-
Only One x Complimentary Clinical Support Email after your Week Four (second) Naturopath consultation.
-
A check-in through your Naturopath Foundation Programme Journey. Share how you are feeling, and receive Bridgitt's professional, traditional, holistic Naturopath guidance, as you continue your Holistic Natural Health Journey.
-
You will receive your full Nutritional Wellbeing Plan, delivered via email.
-
Blood test interpretation and summary where applicable.
-
Please bring all questions to this 60 minute Naturopath consultation— this is your dedicated clinical question time.
-
Bridgitt endeavours to respond to all clinical emails within 72 business hours, Tuesday to Saturday.
Week Five
Optional Add-on: Clinical Meal Plan, delivery only via email (if ordered). Health Investment = $125.00
Should the Personalised Clinical one week Meal Plan be ordered, it is delivered by email within seven business working days. This is a document delivery — not a clinical question email. All your questions are most welcome at your week six email.
Week Six
-
Only One x Complimentary Clinical Support Email
-
A check-in midway through your Naturopath Foundation Programme Journey. Share how you are feeling, and receive Bridgitt's professional, traditional, holistic Naturopath guidance, as you continue your Holistic Natural Health Journey.
Weeks Seven to Nine
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Paid Clinical Email Support — $15.00 per email from week seven, clinical email support is available as a paid service, and responded to within 72 business working hours (Tuesday to Saturday).
-
To receive your clinical email support, an invoice will be emailed to you and payment sighted and received into the bank account of Maintaining Your Health (Whakatikatika Oranga), before responding with your natural, holistic, clinical support.
Week Ten
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Third 60-Minute traditional, holistic Naturopath Consultation
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One complimentary clinical support email is included in your Week 10 consultation, for immediate follow-up questions arising from your appointment.
-
Your full ten week holistic, natural health progress review. Please bring all questions to your consultation.
-
Only One x Complimentary Clinical Support Email.
-
Blood Tests may be requested for a clinical health improvement review.
Week Eleven onwards
-
From week eleven onwards, some clients require continual, holistic Naturopathic support. Your natural health Journey does not end at week ten.
-
Bridgitt remains your trusted, Professional, clinical support, via email, for all ongoing Naturopath maintenance and offers paid Clinical Email Support at $15.00 per email.
-
To receive your clinical email support, an invoice will be emailed to you and payment sighted and received into the bank account of Maintaining Your Health (Whakatikatika Oranga), before responding with your natural, holistic, clinical support.
-
Should some clients, after ten weeks, require an in-person, 60 minute Naturopath maintenance and support Consultation, this is offered for your health investment of $104.30. This may include:
*Only one free clinical support email
*Herbal remedy or dried infusion formulation or capsule (if required and exclusive of health investment fee)
*Reflexology and/or Lymphatic Drainage foot treatment. (if required and exclusive of health investment fee)
*Divine Energy Healing treatment (if required and exclusive of health investment fee).
*Bach Flower remedy, specifically mixed for you (if required and exclusive of health investment fee).
FREE BRIEF 15 MINUTE NATUROPATH PHONE/ONLINE CHAT
Free brief 15 minute Phone/online Chat: 027 2843781
I offer a brief FREE 15 minute phone or online Naturopath chat to discuss how best to achieve your wellbeing goals. Offer excludes Acute on-line appointments.
This appointment is to discuss the reasons why you wish to have a Naturopath appointment, and if we can work together to help you find a solution for your current health imbalances?
Should your free 15minute Naturopath chat go over the 15minute allotted time, unfortunately, I am required to charge you $1.00 per minute for extra time.
REFUND POLICY FOR NATURAL HEALTH PRODUCTS
We, at Maintaining Your Health (Whakatikatika Oranga), are more than happy to exchange or refund any unopened and unused, re-saleable, non-customised items e.g. natural health products or practitioner products as set out in the Consumer Guarantees Act. Please note, in New Zealand, all supplements are required to have been stored below 25C in with no direct sunlight. Proof is required in order for exchange or refund.
Non-customised items include products cut, made-to-measure, special orders or herbal remedies and herbal tea mixes specifically mixed for you, cannot be refunded or exchanged.
Refunds will only be provided for regular priced items, unfortunately sale items cannot be refunded.
To be eligible for a refund or exchange, natural health product or practitioner product must be returned to us within 28 days of purchase, in its original condition and packaging, including proof of purchase.
RETURN OF FAULTY NATURAL HEALTH PRODUCT
Once your natural health product is returned either in person or by shipping (courier), it will be inspected and you will be informed via email that we have received your returned item. If you are approved, your refund will be processed and a credit will be returned to your bank account. Please provide these details in your original email.
To return faulty natural health product via Shipping please return to:
Maintaining Your Health (Whakatikatika Oranga)
40 Potts Avenue
Opotiki 3122
Bay of Plenty, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location or any State of Emergency events occurring in New Zealand at the time, the shipping time may vary. Please allow for 3-7 business working days.
REFUND OF CERTIFICATE OF PREPAID WELLNESS
All Certificates of Prepaid Wellness are given a six month expiry date from purchase date. We at Maintaining Your Health (Whakatikatika Oranga) are under no obligation to refund full purchase price or fulfil Certificate of Prepaid Wellness treatment after stated expiry date. There will be no reminders. Recognition of expiry date will only extend for the week of expiry. Thank you.
To qualify for a refund we require notice of intention within five business working days via email plus proof of purchase.
Alternatively, to honour the Bestower, Gifting forward once, your paid Certificate of Prepaid Wellness, is acceptable. Please inform us within five business working days, via email to maintainingyourhealth@gmail.com of your intention, so as we can re-issue the relevant Certificate of Prepaid Wellness.